Help - Troubleshooting
General
Nothing is working...
- Make sure that you are using at least Mozilla Firefox version 2 or Microsoft internet Explorer version 6 or better.
- Make sure that your web browser has JavaScript enabled.
- Make sure that you are connected to the internet.
RMS requires a modern JavaScript enabled web browser to function properly. We recommend using the latest version of Firefox.
Many of the functions of RMS are very much JavaScript dependent and the speed at which these functions work largely depends on
the speed of your computer and your internet connection. If you are certain that your browser meets the minimum specifications, JavaScript
is active and you are connected to the internet, then try waiting a few more seconds for a response. Almost all functions require your
browser to communicate with the RMS server, which requires communication over the internet.
No Data appears on some layouts.
- Make sure that you are using at least Mozilla Firefox version 2 or Microsoft Internet Explorer version 6 or better.
- Make sure that your web browser has JavaScript enabled.
- Make sure that you are connected to the internet.
- Some layouts do not have any data for some samples. More data is being added all the time and this data may appear later.
Sound
I click to hear a phrase but I do not hear any sound.
- Make sure that your internet connection is working correctly.
- Make sure that your web browser has JavaScript enabled.
- Make sure that you browser has a plugin for playing MP3s.
- Make sure your speakers are plugged in and turned on.
- Make sure your computer's volume is turned up high enough to hear the sound.
All sound files within RMS are in MP3 format. To play the sound files you will need to have some software on your computer that can
play MP3 files. It is advised that you install a browser plugin to allow the MP3 files to be played within the browser itself.
To find plugins for your sepcific browser go to its web page, for example;
http://www.mozilla.com/en-US/firefox/ OR
http://www.microsoft.com/windows/products/winfamily/ie/default.mspx
Video
None of the videos in the help section seem to play.
- Make sure that your internet connection is working correctly.
- Make sure that your web browser has JavaScript enabled.
- Make sure you have an up-to-date Flash player plugin in your browser.
The videos in the help section are all based on Flash Video (FLV files) and as such, to be played in the browser, your browser needs to be able to
play Adobe Flash. A plugin for your browser can be downloaded from http://www.adobe.com.
Maps
The Map does not display... All I get is a blank frame.
- Make sure that you are using at least Mozilla Firefox version 2 or Microsoft Internet Explorer version 6 or better.
- Make sure that your web browser has JavaScript enabled.
- Make sure that you are connected to the internet.
- Try refreshing the page.
The map system utilises Google Maps and as such needs your browser to have JavaScript enabled and a constant connection to the internet while
using the mapping function.
